No time to come in?
Start with a free 15-minute chat
How it works
1. Pick a time that suits you. Lunchtime and after-school times are available.
2. We start the chat. We'll call your mobile or send a video link if you chose video.
3. Ask anything. 15 minutes to talk through what you're noticing and what options may suit you.
4. Take the next step if it's right for you. If you'd like, we can book your free in-person assessment while we're on the call.
Booking for a parent?
If you're booking for a parent, you're welcome to join the call or video chat to make them feel more comfortable or provide assistance.
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Two free ways to get answers
FAQs
Not at all, you're welcome to use your phone, laptop or any other suitable device for the chat.
Yes. There's no cost and no obligation.
Our optometrists call from a few different numbers, so the call may come from a number you don’t recognise, or show as private. Please answer any call at your booked time. If you chose video, we’ll send a link by text or email instead.
Not for certain. Suitability can only be confirmed at a Free Vision Assessment, where we take detailed scans and measurements.
One of our optometrists, not a call centre, computer or receptionist
Yes. Family members are welcome, and you can book on behalf of a parent.
No problem. We'll try twice, then text you a link to pick a new time.
If you notice sudden vision loss, eye pain, or new flashes or floaters, don't wait for your call. Contact your optometrist or GP, or call Healthline on 0800 611 116.
Still have questions?
We’re here to make sure you feel informed, supported, and confident—every step of the way.
